Xena Live's Privacy Policy

Last updated：2024.5.17

Welcome to Xena Live. This Privacy Policy（“Policy”）applies to the Xena Live services, including the Xena Live applications, websites, and related services (collectively referred to as "Services"), provided and controlled by Derinfy Pte. Ltd (collectively referred to as "Xena Live" , "we"or”us”), which link to this Privacy Policy.

We are deeply committed to protecting your privacy. This Policy explains how we collect, use, share, and otherwise process your personal information. We suggest you read it in conjunction with our Terms of Service (the “Terms”). If you do not agree with this Policy, please do not use our Services. When you access or use Xena Live, you agree to our Policy and you consent to our collection, storage, use and disclosure of your personal information as we’ve set out in this Policy.

We reserve the right to update this Policy from time to time. When we update our Policy, we will notify you by updating the 'Last Updated' date at the top of this Policy or by providing any other notification as required by applicable law. Your continued access to or use of our Services after the Policy has been updated indicates your acceptance of the updated policy. If you do not agree with the updated Policy, please do not use our Services.

This Policy will be translated into other languages for your convenience, any translated version of this Policy conflicts against the English version, this English version prevails.

Summary

This Policy will tell you exactly how your personal data is being protected by us and it is very important for you to know. Here are the topics that we cover:

What information we collect
How we use the information
How do we share your information
Data transfer
Security
Your rights
Cookies and other technologies
Children
Change and revisions to this Policy
Contact

1. What information we collect

This section will introduce what and how personal information we collect from you. We may collect the following information from you:

a.Information you provide to us(either directly or through third parties)

When you register account, you may need to provide your nickname, gender (to protect social authenticity, once confirm, it cannot be changed), date of birth, phone number (if applicable), SMS verification code (if applicable) and avatar. We use this information to create your Xena Live account for providing the Services in accordance with your request.
User-generated contents (“UGC”), such as messages, pictures, images, videos, sounds, or other that you upload through our Services;
Transaction information, such as such as recharge records, transaction records and history, date, items, amounts. We will not retain and collect your credit card name，number or security number, these payment information will collect by the third-party payment channel（such as Google and Apple）.
User service information. Any information that you provide in communication with us, when you seek our technical or user services support, exercise your right as the information subject. You also consent that we are allowed to keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you).

b.Information we collect when you use our Services

We may collect certain information when you are using our Services. The type of information that we collect may vary, but generally include:

Device and network information. We collect information from and about the devices you use. For example, we collect information about your hardware and software, such as the application version, screen resolution, network type, devices memory, device ID, GAID, IDFA,IMEI,IMSI,SSID, device model, etc.
Usage information. We collect information about your activity through our Services. For example, we may collect information about how you interact with Xena Live, how you communicate with other Xena Live’s users, the time/frequency/duration of your activities, and your use records and actions.
Location Information. We will infer your approximate country or region based on your SIM card or IP address. This is not precise positioning information, nor is it sensitive personal information. We will not collect your precise location information.
Chat information and message board information. In order to ensure a harmonious and healthy community environment, we collect the above information to avoid some words that may offend or distress others via your chat information within Xena Live.

c.Information we collect from third parties

Third-party social media. If you register through your connected third-party social media account (Apple ID, Google, Facebook), we may collect the nickname, avatar and other information of your third-party media account, depending on your settings in the corresponding third-party social platform
Third-Party Services. We may collect information about you from third-party services, such as advertising partners, payment partners and analytics providers. However, please note that this Policy does not and will not extend, which shall be subject to the respective third-party’s privacy policies.

2. How we use your information

We may use your information to support your using, improve and manage our Services, and to fulfill our service terms with you. We typically use the information we collect in the following ways:

help you efficiently access your information after you log in;
support your using of our Services, including all features provided by our Services, such as chat with others via voice or message, recharge and purchase on our Services；
remember information so you will not have to re-enter it during you visit or the next time you visit Xena Live;
provided personalized content and information to you and others;
provide, improve, test, and monitor the effectiveness of our Services and other necessary operational analysis matters;
improve and develop our Services and conduct product development to improve your experience；
keep security, diagnose or fix technology problems, and to detect, prevent, and respond to actual or potential fraud and illegal activities;
identify and act upon any violations of our Terms and Policy, any illegal act, unauthorized access or any other unauthorized use;
manage queries and request from you(such as delete your personal information and your account);
comply with and enforce legal requirements, agreements, policies and public benefits; and/or
process is necessary in order to protect vital interests of yours or another users.

Under any where our collection or using of your personal information is based on your consent, you may withdraw such consent at any time with no impact on the validity and lawfulness of collection or processing based on the consent made before its withdrawal.

3. How do we share your information

We take appropriate measures to safeguard your rights in accordance with this Policy, only where necessary will we share your personal information with third parties, as followings:

third party providers such as Apple, Facebook or Google that provide services in support of Xena Live for the purpose of registering, advertising, analysing, payment processing services, keep security, fraud detection and other reasonable purposes. All third party providing services for us are prohibited from retaining, using, or disclosing your information for any purpose other than providing us with their services in support of the Services.
if required by law, or if such use is reasonably necessary for the following purposes, we will share your information with law enforcement agencies, public authorities, or other organizations: 1) comply with legal obligations, procedures, or requirements; 2) enforce our terms of service and other agreements and standards, including investigating any potential violations; 3) detect, prevent, or otherwise address security, fraud, or technical issues; or 4) protect the rights, property, or safety of us, our users, third parties, or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud prevention and credit risk reduction).
our corporate group, we may also share your information with other members, subsidiaries, or affiliates of our corporate group, including to provide our Services, to improve and optimize our Services, to prevent illegal use and to support users.
for operational or other reasons, if we undergo a merger, divestiture, restructuring, dissolution, or otherwise sell or transfer assets, we may disclose or share your personal information with the purchaser or other successor. In bankruptcy liquidations or other legal proceedings, the personal information of our users that we hold will be part of the transferred assets. In the event of such a sale or transfer, we will make reasonable efforts to ensure that the entity which receive your personal information continues to process the information in accordance with this Policy.

4. Data Transfer

You understand and agree that your personal information may be processed by us and our trusted third-party vendors outside of your country, including in countries where data privacy laws or regulations may be equivalent to or offer the same level of protection as those in your country. In accordance with applicable data protection and privacy laws and regulations, we will take appropriate measures to ensure that your personal information continues to receive the same level of security protection when transferred outside your jurisdiction.

You understand and agree that, where permitted by applicable data protection and privacy laws and regulations, we may also transfer your personal information outside your country of residence for purposes such as: fulfilling a contract with you (or to take steps at your request before entering into a contract); fulfilling a contract in your interest; related to legal claims; or other circumstances allowed by law or regulations.

5. Security

Xena Live has implemented reasonable and appropriate security measures to protect the information under our control (including your personal information), such as encrypting your personal data and using firewalls and other technical safeguards. While we take reasonable precautions against possible security breaches of our Services, no website or Internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe and to log out of your account after use. We cannot guarantee the security of your personal data while it is being transmitted to us. Any transmission is at your own risk. Once we have received your information we have procedures and security features in place to try to prevent unauthorized access.

We caution you that we cannot guarantee the security of your personal information provided to third parties through our Services. Any resulting information leakage or other consequences will be your responsibility. Please consider carefully before providing your information to others.

6. Your rights

You are entitled to all rights established under applicable law, and we will make every effort to accommodate any reasonable and valid requests you submit. You can exercise your rights directly through specific settings within our Services, or by sending us an email. This includes:

a.access and correction

You have the right to access your personal data at any time. We will endeavor to ensure, by implementing suitable measures, that your personal data is accurate and up-to-date for the purposes for which it was collected. If your personal data is inaccurate or incomplete, you have the right to obtain rectification of your inaccurate personal data in accordance with Applicable Laws.

b.delete your information

If you find that we collect and use your personal information in violation of laws, administrative regulations or the agreement of both parties, without your consent or other reasons which permitted by laws and regulations, you can ask us to delete it. Moreover, when the personal information that we have collected from you are no longer necessary for the purpose for which they were collected, you can ask us to delete it as well.

You can also delete your account by contact us or through our App settings. Once you successfully delete your account, unless otherwise stipulated by laws and regulations, all information under your account will be permanently deleted, including your virtual items, contact records, posted content, etc., and you will not be able to retrieve them. We recommend that you carefully consider deleting your account.

If your personal information is erased at your request or in accordance with our data retention policy, we only retain such information that is necessary to protect our legitimate interests or to comply with a legal obligation.

You knowledge and agree that when you or we assist you in deleting relevant information, we may not immediately delete the corresponding information for reasons of applicable law and security technology, but we will take reasonable steps to store the relevant information securely until such information can be erased or anonymized.

c.withdraw your consent

Some information is required to use our Services, but the provision of most other information is on your decision. You can change the scope of your authorization to us to continue to collect the information or withdraw your authorization by means of deleting information, turning off device functions and so on.

After you withdraw your authorization, we are unable to continue to provide you with the service corresponding to the withdrawal of the authorization, and will not process your corresponding information. However, your decision to withdraw your authorization will not affect the information processing previously based on your authorization.

d.Other rights stipulated by applicable laws and regulations.

Within the scope permitted by applicable laws and regulations, we will respond to your requests promptly after verifying your true identity, and assist you in processing them.

7. Cookies and other technologies

We only use cookies and similar technologies to provide necessary identity verification, data analysis, and to maintain the normal operation of H5 web pages. We do not track any of your activities outside our Services through cookie technology, nor do we use it in advertising scenarios.

8. Children

We only provide our Services to adults. If you have not reached the age of adult as stipulated by local legal jurisdiction, please do not use our Services. We do not knowingly collect, use or share any information about children (age rating depends on the country where you reside) without verifiable parental consent or as permitted by law. If you are a parent or guardian and you believe your child has provided us with information, you can contact us and request your child’s information to be deleted from our system.

9. Change and revisions to this policy

Without affecting your legal rights, we reserve the right to revise this Policy at any time. Please regularly review this Policy to check for such changes. Your continued access to or use of our Services after the effectiveness of the new Policy signifies your acceptance of the new Policy. If you do not agree with the new Policy, please don’t use our Services.

10. Contact

If you have any questions about anything in this Policy, or want to exercise any rights you may have, please contact us: contact@xenalive.me